The response to the Which? article from head of the Care Quality Commission Dame Jo Williams concludes:
"Care professionals and managers in health and social care are closest to those who use services and have a duty to take steps to stop or report poor care whenever they see it."
It makes you wonder what the point of having a Care Quality Commission is if they think that it's up to the people who work in homes to monitor quality. What happens if a home is managed by people who are more interested in profit than in the quality of care?
The full response is here
http://www.cqc.org.uk/newsandevents/newsstories/jowilliamsrespondstowhichreport.cfm
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